When managing customer support and incident response, choosing the right tools is critical—not only for operational efficiency but also for managing your budget. A common solution for many businesses is combining Zendesk and PagerDuty. However, this approach can quickly become costly and complex, particularly for startups and small businesses. In this cost comparison of Zendesk & PagerDuty vs. Support Oasis, we’ll explore how an integrated solution like Support Oasis can save you significant resources while maintaining exceptional customer support.
Why Conduct a Cost Comparison of Zendesk & PagerDuty vs. Support Oasis?
Understanding costs is crucial for businesses of all sizes. Zendesk and PagerDuty are powerful tools separately, yet their combined use often leads to duplicated expenses and unnecessary complexity. Alternatively, Support Oasis provides a unified approach to ticketing, scheduling, and escalation management, drastically reducing both costs and operational complexity.
This cost comparison clarifies exactly how choosing an integrated solution like Support Oasis can lead to substantial savings.
Zendesk & PagerDuty Costs Explained
Zendesk’s pricing begins at approximately $19 per agent per month, but essential features such as advanced SLA management or detailed reporting usually require higher-priced tiers (often $49+ per agent). PagerDuty pricing starts at $21 per user per month, with essential escalation and scheduling features included. Combining these two services quickly pushes your monthly per-agent costs well beyond $40, often reaching $70 or more once advanced features are included.
In short, while powerful, Zendesk and PagerDuty together can strain limited budgets.
Support Oasis Pricing Breakdown
Support Oasis, designed specifically to meet small business and startup needs, offers straightforward, budget-friendly pricing. Unlike Zendesk and PagerDuty, Support Oasis combines all necessary features—email-based ticketing, escalation management, scheduling, and SLAs—in one affordable package:
- Monthly Plan: $7 per agent/month
- Annual Plan: $5 per agent/month (a savings of approximately 30%)
This transparent, low-cost structure significantly simplifies your support stack, eliminating the need for multiple subscriptions.
Feature-by-Feature Cost Comparison
Let’s examine key support features side by side:
| Feature | Zendesk & PagerDuty | Support Oasis |
|---|---|---|
| Shared Inbox & Ticketing | ✅ Zendesk Only | ✅ Included |
| SLA & Escalation Management | ✅ PagerDuty Only | ✅ Included |
| On-Call Scheduling | ✅ PagerDuty Only | ✅ Included |
| Unified Reporting & Metrics | ⚠️ Requires Add-ons | ✅ Included |
| Total Monthly Cost per Agent | $40–$70+ | $5–$7 |
Support Oasis clearly simplifies both functionality and costs, offering more value at a lower price.
Real-World Example: Cost Savings for a 10-Agent Team
Consider a team of 10 agents using Zendesk and PagerDuty versus Support Oasis:
| Platform | Monthly Cost | Annual Cost |
|---|---|---|
| Zendesk & PagerDuty | $400–$700+ | $4,800–$8,400+ |
| Support Oasis (Monthly) | $70 | $840 |
| Support Oasis (Annual) | $50 | $600 |
By choosing Support Oasis, this 10-agent team can save up to $7,800 per year. Those savings could then be redirected toward growth initiatives, marketing, or product improvements.
Hidden Costs of Zendesk & PagerDuty
Beyond subscription costs, using separate systems like Zendesk and PagerDuty involves other hidden expenses:
- Integration Management: Time and resources spent connecting separate platforms
- Training and Onboarding: Higher costs due to training teams on multiple complex systems
- Reduced Productivity: Switching between tools increases downtime and lowers overall efficiency
Support Oasis eliminates these hidden costs by offering a unified, intuitive solution that simplifies training, onboarding, and daily operations.
Additional Benefits of Support Oasis
Besides immediate cost savings, Support Oasis provides additional advantages that indirectly reduce expenses:
- Ease of Use: Less training time required means quicker adoption and immediate productivity.
- Reduced Errors: Unified tools mean fewer manual mistakes and increased efficiency.
- Scalability: Easily scale without expensive plan upgrades or additional integrations.
These benefits lead directly to improved productivity and reduced operational overhead.
Transition to a More Affordable Solution Today
If your goal is to control expenses while maintaining high-quality customer support, now is the perfect time to transition to Support Oasis. To help you decide, here are some further helpful resources from our blog:
- Affordable Zendesk Alternatives for Small Businesses
- PagerDuty Too Expensive? Try These Affordable Alternatives
- Building a Scalable Help Desk on a Budget
Final Thoughts: Make the Smart Choice with Support Oasis
Choosing the right support platform can dramatically impact your operational budget. As our cost comparison of Zendesk & PagerDuty vs. Support Oasis demonstrates, selecting a unified solution like Support Oasis significantly lowers your costs while enhancing productivity and customer satisfaction.
Ready to simplify your support process and lower your costs today?
Start Your Free Trial of Support Oasis—experience firsthand why businesses are making the switch.