If you’re currently using both Zendesk and PagerDuty to manage your support operations and on-call scheduling, you’ve probably experienced the pain of complexity, high costs, and disconnected workflows. What started as best-in-class tools for ticketing and incident management has, for many teams, become an expensive, siloed system that slows things down.
That’s why we built Support Oasis — the affordable, all-in-one alternative to Zendesk and PagerDuty. In this post, we’ll walk through five compelling reasons why growing businesses, startups, and managed service providers (MSPs) are making the switch.
1. One Platform, Not Two Tools
Zendesk is great at ticketing. PagerDuty is great at incident escalation. But if you need both — as most modern teams do — you’re forced to juggle two platforms, two logins, two billing systems, and often, two different learning curves.
Support Oasis combines ticketing, scheduling, and escalations into one lightweight platform.
Instead of bouncing between tools or building complex integrations, you can:
- Route inbound email support into shared inboxes.
- Assign and prioritize tickets.
- Build simple, visual on-call schedules.
- Automatically escalate unresolved issues.
By bringing everything into one clean interface, your support team saves time, reduces overhead, and eliminates context switching.
🔄 Benefit: Fewer tools, fewer handoffs, faster response time.
2. Dramatically Lower Cost
Let’s talk numbers. Zendesk’s base pricing starts around $19 per agent per month, and that’s before you add features like SLAs, reporting, and integrations. PagerDuty starts at $21 per user per month for professional incident response. That’s $40+ per user/month, and it rises fast as your team grows.
Support Oasis pricing:
- $7 per agent/month
- Or just $5 per agent/month on annual plans
- Includes ticketing + scheduling + escalation
There’s no need to pay for two tools when one can do the job for a fraction of the cost. Whether you have 3 agents or 30, the savings add up quickly — often 70–80% lower than the combined cost of Zendesk and PagerDuty.
💰 Benefit: Keep your support stack lean and budget-friendly.
3. Built for Simplicity — No Learning Curve
Let’s be honest — Zendesk and PagerDuty are powerful, but they’re also complex. Just setting up email routing, automations, and on-call rotations can take hours. For smaller teams, startups, and MSPs, all that complexity is often overkill.
Support Oasis is designed for fast onboarding and intuitive setup.
From the moment you create your account, you’ll find:
- A clean, modern UI with zero clutter.
- Easy email-based ticketing that just works.
- Drag-and-drop on-call scheduling — no confusing calendars or configurations.
- A straightforward escalation builder to notify the right people at the right time.
You don’t need training sessions or consulting to get started. Just log in and go.
⚡ Benefit: Get up and running in minutes — not days.
4. Purpose-Built for Small Teams & MSPs
Big enterprise tools like Zendesk and PagerDuty are designed for huge organizations with large budgets and dedicated IT teams. But most businesses — especially SMBs, startups, and MSPs — need something simpler, faster, and more affordable.
Support Oasis is optimized for small but mighty teams.
Whether you’re:
- A tech startup with 5 support reps,
- An MSP managing client SLAs, or
- A remote-first team looking for unified support tools,
Support Oasis gives you the essentials without the enterprise bloat. It’s powerful enough for serious work, but light enough to not slow your team down.
🎯 Benefit: A better fit for your size, your workflow, and your budget.
5. Fast, Friendly Support — From People Who Get It
Have you ever tried contacting Zendesk or PagerDuty support? You often end up in long ticket queues, help center mazes, or chatbots that send you in circles.
Support Oasis was born out of frustration with big-name customer support. We believe the best support software should also come with great support.
Here’s what you get with us:
- Direct access to real humans who know the product.
- Fast turnaround times on requests.
- Feature feedback that actually gets listened to.
- No waiting in tiered queues or talking to five different reps.
We’re a small team too — and we understand what it’s like to be in your shoes. When you reach out, you’ll be talking to people who care and are ready to help.
❤️ Benefit: Support that actually supports you.
Try Support Oasis Free for 14 Days
Switching tools doesn’t have to be hard. With Support Oasis, you can import your email support, set up your team’s schedule, and start handling escalations in under 30 minutes.
And yes — you can try it totally free for two weeks. No credit card required.
👉 Start Your Free Trial
If you’re tired of the cost, complexity, and fragmentation of Zendesk + PagerDuty, it’s time for something simpler, smarter, and more affordable.
Welcome to Support Oasis — where support feels human again.