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Support email address title image showing a centered envelope icon above three labeled options — support@, help@, contact@ — with support@ subtly highlighted.

Support email address: what should you use?

September 24, 2025

Help desk ticket categories two level taxonomy with six main category cards and simple subcategory pills, title centered at the top

Help Desk Ticket Categories: Examples and a Simple Taxonomy

September 23, 2025

Flat-style vector illustration showing a help desk ticket lifecycle with stages from creation to resolution, used for the blog 'Ticket Lifecycle Explained: From Creation to Resolution'

L1 L2 L3 Support: Roles, Responsibilities, and Handoffs

September 22, 2025

Apology email to customers graphic with the title “Apology Email to Customers: Templates and Examples,” showing a simplified email card with an envelope icon, a warning triangle, and a green checkmark to indicate resolution

Apology Email to Customers: Templates and Examples

September 21, 2025

Knowledge base article template diagram with title, sections, steps, and a validation check

Knowledge Base Article Template: Copy and Examples

September 18, 2025

Help desk vs service desk comparison infographic with two columns showing differences in scope, workflows, setup speed, and team fit, with the blog title at the top

Help Desk vs Service Desk: What Small Teams Actually Need

September 16, 2025

First contact resolution visualized as three email cards ending in a single green checkmark to show a one-and-done fix

First Contact Resolution: How to Improve FCR

September 16, 2025

Ticket priority levels ladder from P1 critical to P4 low with centered icons and clear labels

Ticket Priority Levels: Definitions and Examples

September 13, 2025

Flat-design illustration showing three helpdesk roles — Admin, Agent, and Customer — each represented by a centered icon with equal spacing and margins, in a clean, minimal style.

Helpdesk Roles: Permissions That Keep Work Moving

September 12, 2025

Helpdesk tags shown as color coded chips routing tickets from triage to resolution in a simple workflow diagram.

Helpdesk Tags: Setup, Rules, and Examples

September 11, 2025