Every startup founder knows customer support is essential. It builds trust, encourages repeat customers, and creates positive word-of-mouth referrals. But when you’re a startup with limited resources, providing great customer support can feel expensive and challenging. Good news: excellent customer … Read More
How to Improve Customer Satisfaction Through Better Ticketing
Customer satisfaction can make or break your business. Whether you’re a startup, a small business owner, or running an MSP, keeping your customers happy is one of your most important tasks. But as your customer base grows, providing timely, efficient … Read More
Building a Scalable Help Desk on a Budget
Whether you’re a startup launching your first product, a growing MSP managing multiple clients, or a small business looking to professionalize customer support, building a scalable help desk on a budget might feel daunting. Big-name solutions like Zendesk, ServiceNow, or … Read More
Best Practices for Effective Escalation Management
When it comes to customer support, even the best-run teams occasionally face situations requiring urgent escalation. Whether it’s a critical outage, unresolved customer complaint, or a technical issue requiring specialized knowledge, effective escalation management is crucial. But too often, teams … Read More
How to Simplify On-Call Scheduling for Small Teams
On-call scheduling is a crucial but often frustrating task for small support and IT teams. Whether you’re a startup, MSP, or lean tech team, ensuring 24/7 coverage while keeping things fair and efficient can be tricky—especially when you’re juggling spreadsheets, … Read More
10 Tips for Efficient Email-Based Ticketing
In many small businesses, startups, and managed service providers (MSPs), customer support starts with a simple email. And while fancy live chat widgets and AI bots are on the rise, email-based ticketing remains one of the most effective, scalable, and … Read More
Simplify Your Customer Support: Zendesk vs. Support Oasis
Customer support is the heart of any successful business. Whether you’re a startup, a growing MSP, or a small team supporting clients, the tools you choose can make or break your support experience. Two options worth considering today are Zendesk, … Read More
PagerDuty Too Expensive? Try These Affordable Alternatives
If you’ve been using PagerDuty for incident management, you’ve likely experienced both its power—and its price. While it’s a go-to tool for large enterprises, many small businesses, startups, and IT teams are now asking: “Is PagerDuty worth the cost?” If … Read More
Affordable Zendesk Alternatives for Small Businesses
Zendesk is a household name when it comes to customer support tools, offering robust functionality and an extensive feature set. However, small businesses often face a challenging trade-off: Zendesk’s costs and complexity may significantly outweigh its benefits, especially when budget … Read More
5 Reasons to Replace Zendesk & PagerDuty with Support Oasis
If you’re currently using both Zendesk and PagerDuty to manage your support operations and on-call scheduling, you’ve probably experienced the pain of complexity, high costs, and disconnected workflows. What started as best-in-class tools for ticketing and incident management has, for … Read More