# Support Oasis

> AI-first helpdesk for small businesses and SaaS teams. Email, live chat, and voice support with AI Agent auto-resolution and AI Copilot drafting. Outcome-based pricing: $0.50 per AI auto-resolution, billed only when AI fully resolves a ticket.

Support Oasis is a customer support platform built around two AI surfaces:

- AI Agent: autonomous resolution with confidence thresholds, approval gates, and per-ticket audit logs
- AI Copilot: drafts replies, summarizes long threads, and suggests next actions for human agents

Channels available today: email, live chat, voice. SMS and WhatsApp expanding next.

Pricing (annual billing): Core $5 per seat per month, Growth $12 per seat per month, plus $0.50 per AI auto-resolution. 14-day free trial, no credit card required.

## Product

- [AI Agent](https://www.supportoasis.com/product/ai-agents): Autonomous resolution that connects to your help center, CRM, and order data
- [AI Copilot](https://www.supportoasis.com/product/copilot): Drafts, summaries, and next-step suggestions for human agents
- [Ticketing](https://www.supportoasis.com/product/ticketing): Statuses, priorities, custom fields, SLA-aware queues
- [Omnichannel](https://www.supportoasis.com/product/omnichannel): Email, live chat, and voice in one shared workspace
- [Live Chat](https://www.supportoasis.com/product/live-chat): Branded web chat with shared inbox routing and AI assistance
- [Voice](https://www.supportoasis.com/product/voice): Phone support with caller history, live transcripts, and AI workflows
- [Analytics](https://www.supportoasis.com/product/analytics): Real-time dashboards for SLAs, backlog, CSAT, and AI impact
- [Integrations](https://www.supportoasis.com/product/integrations): Native Shopify integration plus a growing list

## Pricing

- [Pricing page](https://www.supportoasis.com/pricing): Core, Growth, and Enterprise plans plus AI usage billing
- [Pricing calculator section](https://www.supportoasis.com/pricing#calculator): Inline ROI calculator on the pricing page
- [Standalone cost calculator](https://www.supportoasis.com/tools/cost-calculator): Compare against Zendesk, Intercom, Freshdesk, Front, Gorgias, Help Scout, Hiver, Kustomer

## Solutions

- [For Shopify stores](https://www.supportoasis.com/solutions/shopify): Native Shopify integration with order, refund, and replacement workflows
- [For SaaS teams](https://www.supportoasis.com/solutions/saas): Chat plus tickets in one queue with product-aware AI
- [For ecommerce brands](https://www.supportoasis.com/solutions/ecommerce): Order status, returns, and shipping flows automated end to end
- [For professional services](https://www.supportoasis.com/solutions/professional-services): Per-client routing, custom SLAs, and shared inboxes

## Compare

- [Comparison hub](https://www.supportoasis.com/compare): All side-by-side comparisons
- [vs Zendesk](https://www.supportoasis.com/compare/support-oasis-vs-zendesk)
- [vs Intercom](https://www.supportoasis.com/compare/support-oasis-vs-intercom)
- [vs Freshdesk](https://www.supportoasis.com/compare/support-oasis-vs-freshdesk)
- [vs Front](https://www.supportoasis.com/compare/support-oasis-vs-front)
- [vs Gorgias](https://www.supportoasis.com/compare/support-oasis-vs-gorgias)
- [vs Help Scout](https://www.supportoasis.com/compare/support-oasis-vs-help-scout)
- [vs Hiver](https://www.supportoasis.com/compare/support-oasis-vs-hiver)
- [vs Kustomer](https://www.supportoasis.com/compare/support-oasis-vs-kustomer)

## Migrate

- [Migration playbooks](https://www.supportoasis.com/migrate): 30-day playbooks for moving from existing help desks
- [From Zendesk](https://www.supportoasis.com/migrate/from-zendesk)
- [From Intercom](https://www.supportoasis.com/migrate/from-intercom)
- [From Freshdesk](https://www.supportoasis.com/migrate/from-freshdesk)
- [From Front](https://www.supportoasis.com/migrate/from-front)
- [From Gorgias](https://www.supportoasis.com/migrate/from-gorgias)
- [From Help Scout](https://www.supportoasis.com/migrate/from-help-scout)
- [From Hiver](https://www.supportoasis.com/migrate/from-hiver)
- [From Kustomer](https://www.supportoasis.com/migrate/from-kustomer)

## Learn

- [Customer stories](https://www.supportoasis.com/customers): Real teams running real support
- [AI customer support glossary](https://www.supportoasis.com/learn): Definitions of key terms
- [AI customer support guide](https://www.supportoasis.com/resources/ai-customer-support): Practical pillar covering Copilot, Agent, thresholds, approvals, audit logs, and pricing
- [Changelog](https://www.supportoasis.com/changelog): Recent product updates

## Get started

- [Free trial signup](https://start.supportoasis.com/tenant/signup): 14 days, no credit card
- [Book a demo](https://calendly.com/admin-supportoasis/30min): 30 minutes with the team

## Company

- [About Support Oasis](https://www.supportoasis.com/about)
- [Security](https://www.supportoasis.com/security)
- [Status](https://www.supportoasis.com/status)
- [Blog](https://www.supportoasis.com/blog)