Comparison

Support Oasis vs Front

A modern, AI-native help desk that sets up in hours, costs less, and connects to your store. See how we stack up against Front.

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Support Oasis vs Front comparison overview
Why switch

Choose Support Oasis for speed, built-in AI, and lower cost

⚡
Set up in hours

Connect email or Shopify and go live the same day—no consultants or heavy admin.

🧠
AI included

Copilot and AI Agent built in for drafting, summaries, and automated resolutions.

💸
Lower total cost

Core and Growth plans keep pricing clear. Teams often save 50% compared to Front.

Side-by-side comparison

Feature
Support Oasis
Front
Setup time
Hours with guided checklist
Weeks with heavier admin
AI Agent & Copilot
✅ Included by default
⚠️ Add-ons / limited
Shopify integration
✅ Native: view orders, refund, replace
❌ Not focused
Omnichannel
Email, live chat, and voice today; SMS and WhatsApp expanding next
Email-first; other channels vary
SLAs & Automation
✅ Included, simple to configure
✅ Included
Reporting
Real-time KPIs + AI impact
Standard analytics
Total cost
Lower with fewer add-ons
Higher per-seat + add-ons

Notes: Feature availability may vary by plan. Information gathered from public materials and customer feedback.

Modern by design

Get set up in hours, not weeks

Connect email or Shopify and start resolving tickets the same day—no consultants required. Roles, SLAs, and routing take minutes with our guided setup.

Guided setup flow for Support Oasis
AI that works out of the box

Built-in AI Agent and Copilot

Draft replies, summarize long threads, and handle routine requests automatically. You stay in control with approvals, confidence limits, and full logs.

AI Agent and Copilot inside the Support Oasis inbox

Simple pricing, no surprises

Core and Growth plans start at $7 per seat monthly. AI auto-resolutions are billed monthly at $0.50 each

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Switching from Front