SUPPORT OASIS · PLANS & PRICING

Simple per-seat plans with clear monthly usage billing.

Billing cadence

Core

Best for small teams

Email and live chat support with practical automation for day-to-day support operations.

$0.50 per AI auto-resolution
$5 /seat/month
Billed annually at $60 per seat/year
Choose Core

Key features include

  • Email and live chat channels
  • Shared inbox and ticketing essentials
  • AI Copilot and AI auto-resolution
  • Basic automation rules and macros
  • Standard reporting dashboard
  • Core integrations
  • Voice: $0.10/min AI · $0.01/min human

Growth

Most popular

For scaling support teams

Advanced automation, deeper analytics, and expanded integrations for higher-volume teams.

$0.50 per AI auto-resolution
$12 /seat/month
Billed annually at $144 per seat/year
Choose Growth

Key features include

  • Everything in Core
  • Advanced workflow automation and routing
  • Advanced analytics and operational insights
  • Expanded integrations
  • Priority support
  • Multi-team configuration
  • Voice: $0.10/min AI · $0.01/min human

Enterprise

Custom security and control

Enterprise controls, procurement support, and tailored commercial terms.

$0.50 per AI auto-resolution
Custom
Contact sales for custom pricing
Contact sales

Key features include

  • Everything in Growth
  • SSO/SAML and advanced access controls
  • Custom onboarding and migration support
  • Security and compliance review support
  • Custom invoicing and procurement support
  • Dedicated success coverage
  • Volume pricing

What does a typical team pay?

Examples shown with annual billing. Monthly billing is slightly higher per seat.

Small business
Core plan · 2 agents · 150 AI resolutions/month
Seats
2 × $5$10
AI resolutions
150 × $0.50$75
Total$85/month
SaaS team
Growth plan · 5 agents · 400 AI resolutions/month
Seats
5 × $12$60
AI resolutions
400 × $0.50$200
Total$260/month

You only pay for AI resolutions when the AI fully resolves a ticket without human intervention. Escalated tickets are not charged.

Simple, transparent pricing

Core and Growth include email, live chat, and voice today. AI auto-resolutions are billed at $0.50 each. Voice bills at $0.10/min for AI and $0.01/min for human support time.

Pricing & billing FAQ

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