SUPPORT OASIS · PLANS & PRICING

Simple per-seat plans with clear monthly usage billing.

Billing cadence

Core

Best for small teams

Email and live chat support with practical automation for day-to-day support operations.

$0.50 per AI auto-resolution
$5 /seat/month
Billed annually at $60 per seat/year
Choose Core

Key features include

  • Email and live chat channels
  • Shared inbox and ticketing essentials
  • AI Copilot and AI auto-resolution
  • Basic automation rules and macros
  • Standard reporting dashboard
  • Core integrations
  • Voice coming soon: $0.10/min AI and $0.01/min human

Growth

Most popular

For scaling support teams

Advanced automation, deeper analytics, and expanded integrations for higher-volume teams.

$0.50 per AI auto-resolution
$12 /seat/month
Billed annually at $144 per seat/year
Choose Growth

Key features include

  • Everything in Core
  • Advanced workflow automation and routing
  • Advanced analytics and operational insights
  • Expanded integrations
  • Priority support
  • Multi-team configuration
  • Voice coming soon: $0.10/min AI and $0.01/min human

Enterprise

Custom security and control

Enterprise controls, procurement support, and tailored commercial terms.

$0.50 per AI auto-resolution
Custom
Contact sales for custom pricing
Contact sales

Key features include

  • Everything in Growth
  • SSO/SAML and advanced access controls
  • Custom onboarding and migration support
  • Security and compliance review support
  • Custom invoicing and procurement support
  • Dedicated success coverage
  • Volume pricing

What does a typical team pay?

Examples shown with annual billing. Monthly billing is slightly higher per seat.

Small business
Core plan · 2 agents · 150 AI resolutions/month
Seats
2 × $5$10
AI resolutions
150 × $0.50$75
Total$85/month
SaaS team
Growth plan · 5 agents · 400 AI resolutions/month
Seats
5 × $12$60
AI resolutions
400 × $0.50$200
Total$260/month

You only pay for AI resolutions when the AI fully resolves a ticket without human intervention. Escalated tickets are not charged.

Compare your cost against your current help desk

Run your own numbers. Estimates use public list pricing for the comparison.

Move the slider to match your team size.

Include email, chat, and voice tickets.

Most teams reach 50 to 70 percent within the first quarter.

Comparison uses Zendesk list pricing. Suite Professional list price plus typical AI add-on usage.

Estimated monthly savings

$2,024

That is $24,288 per year, or about 74% lower spend.

Support Oasis Growth
8 seats x $12 + 1,200 AI x $0.50
$696/mo
Zendesk
8 seats x $115 + 1,200 AI x $1.50
$2,720/mo
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Numbers are estimates based on public pricing. Your actual cost depends on plan and usage.

Simple, transparent pricing

Core and Growth include email, live chat, and voice today. AI auto-resolutions are billed at $0.50 each. Voice bills at $0.10/min for AI and $0.01/min for human support time.

Pricing & billing FAQ

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