Built-in AI Assistance

AI copilot for customer support

Draft replies, summarize long threads, and see next steps at a glance. Copilot pulls context from your systems so agents reply faster with confidence.

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Copilot side panel with draft reply, sources, and an Insert button
Why Copilot

Help every agent move faster with higher quality

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Smart drafts

Drafts based on ticket history and your knowledge sources.

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Instant summaries

Reduce long threads to what matters now.

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Recommended actions

See next steps and insert the right snippets in one click.

Quality at speed

Drafts you can trust

Copilot proposes clear, brand-aligned replies with linked sources. Review, edit, and insert in seconds.

Draft reply with source chips and Insert button
Skip the scroll

Instant summaries with next steps

Get a concise summary of the thread, blockers, and sentiment. Copilot recommends what to do next.

Thread summary card with blockers, sentiment, and recommended actions
Learn from the best

Every agent gets expert-level guidance

Copilot surfaces similar past tickets and shows how top agents solved them, so new teammates ramp faster and quality stays consistent.

Copilot panel showing similar tickets and a suggested solution to insert

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Get set up in minutes. No credit card required.

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Copilot FAQ