Every channel in one workspace
Bring email, live chat, and voice into a single shared inbox today, with messaging channels continuing to expand.
Support customers anywhere without switching tools
Keep conversations organized in a single queue with clear ownership.
Automate assignment by topic, priority, or channel to hit SLAs.
Use the same shortcuts, snippets, and AI tools across channels.
Collaborative email without the clutter
Turn shared inboxes into organized queues. Assign, comment, and reply together while keeping customer threads clean.
Handle calls in the same support workspace
Route calls, view caller history, and keep transcripts in the same timeline as the rest of your support work.
Talk to customers in real time
Embed chat on your site or app. Conversations flow into the same queue as email with Copilot assistance.
Reach customers wherever they are
Send and receive texts and WhatsApp messages in the same inbox. Keep history, SLAs, and context together.
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