Every channel in one workspace
Bring email, voice, chat, and text into a single shared inbox. Agents get full context and customers get faster responses.
Support customers anywhere without switching tools
Keep conversations organized in a single queue with clear ownership.
Automate assignment by topic, priority, or channel to hit SLAs.
Use the same shortcuts, snippets, and AI tools across channels.
Collaborative email without the clutter
Turn shared inboxes into organized queues. Assign, comment, and reply together while keeping customer threads clean.
Make and receive calls inside your help desk
Route calls, view caller history, and log transcripts automatically. Keep the full timeline in one place.
Talk to customers in real time
Embed chat on your site or app. Conversations flow into the same queue as email and voice with Copilot assistance.
Reach customers wherever they are
Send and receive texts and WhatsApp messages in the same inbox. Keep history, SLAs, and context together.
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