Privacy Policy

Support Oasis provides customer support software, including ticketing, chat, automation, and integrations. This Privacy Policy applies to information processed when you use the Services.

The information we collect depends on how you use the Services. We collect information from (a) you, (b) your organization, (c) your device/browser, and (d) third-party integrations you connect.

• Account and contact information: such as name, email address, company name, role, and authentication details when you create an account or contact us.
• Customer support content: content you or your organization submits to the Services, such as messages, tickets, chat transcripts, attachments, and other information you choose to provide.
• Integration data: if you connect third-party services (for example, Microsoft Teams / Microsoft 365), we may receive identifiers and data necessary to provide the integration (such as tenant identifiers, channel identifiers, user identifiers, message metadata, or content that you choose to send through the integration).
• Usage and device data: such as pages/screens viewed, features used, approximate location (derived from IP), device type, operating system, browser type, and diagnostic logs.
• Cookies and similar technologies: we use cookies or similar technologies to operate the site, remember preferences, and understand usage. You can manage cookies through your browser settings.

Note: We do not intentionally collect sensitive personal information. Please do not submit sensitive personal information unless required for your intended use of the Services.

We use information to:

• Provide the Services (e.g., create accounts, deliver features, process messages/tickets, and support integrations).
• Maintain security and prevent fraud (e.g., detect abuse, troubleshoot errors, and monitor for suspicious activity).
• Improve and develop the Services (e.g., understand feature usage and improve performance and reliability).
• Communicate with you (e.g., respond to inquiries, provide support, and send important service notices).
• Comply with legal obligations (e.g., enforce our terms, comply with lawful requests, and resolve disputes).

If you are located in a jurisdiction that requires a legal basis for processing (such as the EEA/UK), we process personal information based on one or more of the following:

• Performance of a contract (to provide the Services you request).
• Legitimate interests (such as securing and improving the Services, preventing fraud, and providing support).
• Consent (for certain cookies or marketing communications where required).
• Compliance with legal obligations.

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: vendors who help us operate the Services (e.g., hosting, analytics, customer support tools, email delivery). They are authorized to process information only as needed to provide services to us.
• Integrations you enable: when you connect an integration (for example, Microsoft Teams), we share and receive information as needed to provide that integration according to your configuration and actions.
• Legal and safety: if required to comply with law or protect the rights, safety, and security of users, our customers, or the public.
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and notice where required.

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information, how it is used, and applicable legal requirements.

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure.

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or receive a copy of your information, and to object or restrict certain processing.

To exercise these rights, contact us using the details below. If you use the Services through an organization (for example, your employer), we may direct you to your administrator for certain requests.

We may process and store information in countries other than where you live. When we transfer personal information internationally, we take steps to protect it consistent with applicable law.

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or a higher age where required by law). If you believe a child has provided personal information, please contact us and we will take appropriate action.

The Services may link to third-party sites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice as required by law.

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: support@supportoasis.comWebsite: Support Oasis