Ecommerce support that scales with your peak season
Order status, refunds, and replacements automated end to end. AI Agent runs the routine flows. Your team handles the tickets that genuinely need judgment.
Built for the patterns that drive ecommerce volume
Live orders, fulfillment, and tracking inside every ticket. AI uses the same context to draft accurate replies.
Where-is-my-order, in-policy refunds, and replacement orders handled autonomously with audit logs.
AI capacity is per resolution, not per seat. Peak seasons do not require hiring sprints.
Resolve with real account changes, not just messages
AI Agent can issue refunds, create replacement orders, update shipping addresses, and pull tracking. Every action lands in the audit log so reviewers can confirm what happened.
Confidence thresholds, approval gates, and full audit trail
Set how confident AI must be before sending. Require human approval for higher-value actions. Review every AI reply, action, and source citation in the per-ticket audit log.
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