Voice that works like the rest of your support operation
Bring phone-based support into Support Oasis with caller history, live transcripts, AI-ready workflows, and cleaner handoff to humans. Voice is designed for modern support teams that want calls inside the same system, not in a separate call-center stack.
Phone support without a second operating model
Keep the caller, their history, the transcript, and the follow-up work inside the same support workflow your team already uses.
Pair voice channels with an AI agent so routing, context gathering, and handoff can be more structured before a human steps in.
Support ranked assignment, business availability, and transfer-ready workflows instead of treating voice like a disconnected add-on.
See caller history and live transcript in one view
Voice is designed to give agents the same operational clarity you expect from the rest of Support Oasis. Instead of juggling a softphone, CRM, and notes in separate tools, agents can work from a single call view with caller history and transcript context alongside the conversation.
Configure voice channels with phone numbers, AI, and business hours
Set up a named voice line, attach the phone number used for telephony delivery, choose the AI agent for voice automation workflows, rank eligible agents, and define business availability so calls follow the right path from the start.
Warm transfers and after-hours handling without duct tape
Voice supports transfer-ready operations, including structured handoff paths to users or groups, business-hours-aware behavior, and fallback handling after hours. The goal is a phone experience that feels deliberate instead of improvised.
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