Customer support for agencies and service businesses
Ticketing, SLAs, and client-specific routing built for teams managing multiple client relationships. AI assistance, voice channel, and shared inbox in one workspace.
Per-client structure with one operating model
Route by client, project, or service line. Set custom SLAs and assign dedicated agent groups per relationship.
Copilot drafts on-brand replies and pulls context from past client tickets. Agents reply faster without losing tone.
Client calls live next to email and chat tickets. Caller history and transcripts keep follow-up clean.
Per-client SLAs with breach risk visibility
Define SLAs per client and priority. Queues show breach risk visually so agents and managers can rebalance before deadlines slip. Reporting tracks attainment per client.
AI Copilot pulls the right context for each client
Copilot reads past tickets and any client-specific notes you connect. Drafts use the right voice for each client without manual switching. Agents review and send.
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