Changelog

Recent updates

Product changes worth sharing. New channels, AI improvements, integrations, and platform updates.

  1. Pricing

    Cost calculator goes live

    A new tool at /tools/cost-calculator estimates monthly and annual savings versus Zendesk, Intercom, Freshdesk, and Front list pricing. Run your own numbers in 60 seconds.

  2. Platform

    Comparison hub published

    Side-by-side comparisons with Zendesk, Intercom, Freshdesk, Front, Gorgias, Help Scout, Hiver, and Kustomer are now organized at /compare with a hub page.

  3. AI

    AI Agent confidence threshold per ticket type

    Confidence thresholds can now be set independently per channel and ticket type. Run high-stakes categories like refunds at 99 percent and lower-stakes categories like order status at 80 percent.

  4. Channels

    Voice channel general availability

    Voice support is now fully available with caller history, live transcripts, ranked agent assignment, and business-hours controls. SMS and WhatsApp follow next.

  5. Integrations

    Native Shopify orders, refunds, and replacements

    Shopify orders, customers, and fulfillment data now load inside every ticket. Issue refunds and create replacement orders without leaving the workspace.

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