Customer support built for SaaS teams
Chat plus tickets in one queue, product-aware AI, and the integrations your support team already relies on. Without the seat sprawl that comes with running multiple modules.
One workspace, AI on every plan, predictable spend
Stop running two products. One workspace handles in-app chat and email tickets with shared ownership, notes, and SLAs.
AI Agent reads your help center and product docs. Replies cite the source they came from. Edge cases escalate with a summary.
Per-seat plans plus $0.50 per AI auto-resolution, billed monthly. Easier for finance to model than enterprise tiers.
AI replies grounded in your help center
Connect your docs, FAQ, and any internal context you trust. AI Agent and Copilot use that context to draft accurate, on-brand replies. Sources are linked so reviewers can verify quickly.
Route by plan, MRR, or any field
Define routing rules using customer plan, account tier, MRR, or custom fields. Higher-tier accounts can have shorter SLAs and dedicated agent groups out of the box.
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