Live chat that fits the rest of your support workflow
Launch a branded website chat today, keep every conversation in the same shared queue as email, and give agents AI support from the first message. SMS and WhatsApp are designed to follow the same operating model as those channels roll out.
Fast conversations, cleaner routing, less context switching
Customize the widget title, greeting, colors, and avatar, then deploy with a channel-specific embed snippet instead of a custom build.
Send new chats to the right team with group routing, ranked agent assignment, and AI-aware workflows from the first inbound message.
Use business hours, offline fallback, and inactivity timeouts so customers always know what to expect and agents inherit cleaner conversations.
Keep chat, follow-up work, and teamwork in the same thread
Chats do not need their own disconnected inbox. Support Oasis keeps assignments, internal notes, labels, and actions in the same workflow your team already uses to resolve work.
Give agents context and guidance without slowing the conversation down
- Choose the AI agent assigned to the channel.
- Surface similar resolved conversations and next best actions.
- Keep humans in control when the issue needs judgment or approval.
Add messaging channels without changing how your team works
As messaging channels expand, the same routing, customer context, SLA model, and reporting stay intact. Your team does not need to learn a second support workflow just to add SMS or WhatsApp.
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