Comparison

Support Oasis vs Zendesk

Zendesk helped define customer support software. Support Oasis reimagines it for speed, clarity, and built-in automation. Compare setup, AI, and Core/Growth pricing below.

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Support Oasis vs Zendesk comparison overview
Why teams move from Zendesk

Modern simplicity without enterprise bloat

🚀
Go live quickly

Go live the same day by connecting email or Shopify. No consultants or long implementation cycles.

🤖
AI built in

Automate replies and resolutions from day one. AI Agent and Copilot are included across paid plans.

💰
Predictable pricing

Core and Growth seat-based plans plus $0.50 AI auto-resolution usage, billed monthly. Teams typically cut 50% of their Zendesk spend.

Feature comparison

Feature
Support Oasis
Zendesk
Setup time
Hours with guided checklist
Weeks of configuration and admin work
AI features
✅ Agent + Copilot included
⚠️ Requires higher tiers or add-ons
Pricing structure
Core/Growth seat plans + $0.50 AI auto-resolution usage
Multiple suites with layered pricing
Shopify integration
✅ Native: orders, refunds, replacements
✅ Available via marketplace app
Omnichannel
Email, live chat, and voice today; SMS and WhatsApp expanding next
Channels depend on suite level
Automation and SLAs
✅ Included and simple to manage
✅ Powerful but complex to configure
Analytics
Real-time metrics and AI insights
Advanced dashboards, more setup needed
Admin experience
Minimal, with smart defaults
Heavy admin overhead
Total cost
Lower with fewer variables
Higher with tiered plans and add-ons

Information based on publicly available data and customer feedback. Feature availability may change by plan.

Faster onboarding

Get started in hours

Support Oasis eliminates the long setup cycles common in enterprise tools. Connect your inbox and start resolving tickets the same day.

Support Oasis quick setup flow
Automation included

AI that actually saves time

AI Agent and Copilot help your team handle volume effortlessly. Generate drafts, summarize conversations, and automate approvals all within the same workspace.

AI Agent and Copilot automation view

Core and Growth pricing built for clarity

Base plans start at $7 per seat monthly ($60 annually). AI auto-resolutions are billed monthly at $0.50 each

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Switching from Zendesk