Comparison

Support Oasis vs Gorgias

Gorgias popularized the ecommerce help desk. Support Oasis brings the same Shopify-native workflows with AI Agent on every paid plan and outcome-based pricing.

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Support Oasis vs Gorgias for Shopify ecommerce support
Why ecommerce teams move from Gorgias

Same Shopify depth, lower spend, AI included

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Native Shopify

Pull orders, issue refunds, and create replacements inside the ticket without tab switching.

🤖
AI on every paid plan

AI Copilot drafts and AI Agent resolution come standard. No separate Automate add-on bill.

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Outcome-based pricing

$0.50 per AI auto-resolution, only when AI fully resolves a ticket. Escalations are free.

Feature comparison

Feature
Support Oasis
Gorgias
Setup time
Hours with guided checklist
Hours, similar
Shopify integration
✅ Native: orders, refunds, replacements
✅ Native, ecommerce-focused
AI features
✅ Copilot and AI Agent on every paid plan
Automate add-on with volume-tier pricing
Pricing structure
Per-seat + $0.50 per AI auto-resolution
Volume-tier ticket pricing + automation tiers
Voice support
✅ Voice today with caller history and transcripts
Limited or via partners
SaaS use cases
✅ Designed for SaaS and ecommerce
Ecommerce-first
Built for Shopify

Orders, refunds, and replacements in the ticket

Pull live order data into every ticket. Issue refunds or create replacement orders without leaving the workspace. AI Agent can run the routine flows automatically.

Shopify order panel inside a Support Oasis ticket
AI without a second bill

One bill for support and AI

Copilot and AI Agent are included on every paid plan. AI auto-resolutions are billed at $0.50 each, only when AI fully resolves the ticket.

AI Agent and Copilot inside Support Oasis

Predictable Core and Growth pricing

Base plans start at $7 per seat monthly ($60 annually). AI auto-resolutions are billed monthly at $0.50 each

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Switching from Gorgias