Comparison

Support Oasis vs Help Scout

Help Scout is a clean, friendly help desk. Support Oasis keeps that ergonomic feel and adds AI Agent auto-resolution, native voice, and outcome-based pricing.

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Support Oasis shared inbox compared with Help Scout
Why teams move from Help Scout

Same simple feel, stronger AI, voice included

📥
Familiar inbox feel

Shared inbox, internal notes, and assignments stay clean. The admin model stays minimal.

🤖
AI on every paid plan

Copilot drafts and AI Agent auto-resolution are included. Set confidence thresholds and approval gates.

📞
Voice channel today

Phone-based support with caller history, live transcripts, and AI-ready routing in the same workspace.

Feature comparison

Feature
Support Oasis
Help Scout
Shared inbox feel
✅ Clean, agent-friendly
✅ Strong, brand value
AI features
✅ Copilot and AI Agent on every paid plan
AI Drafts and Summarize, more limited automation
Voice channel
✅ Native voice today
Not natively offered
Pricing structure
Per-seat + $0.50 per AI auto-resolution
Per-user tiered plans
Shopify integration
✅ Native
Available via app
Setup time
Hours
Hours
AI Agent included

Resolve routine work without a separate AI bill

AI Agent handles order lookups, password resets, and routine status questions while a human handles judgment calls. Set thresholds, require approvals, review the audit log.

AI Agent inside the Support Oasis workspace
Voice in the same workspace

Calls, transcripts, and follow-up next to email

Voice lives in the same support workflow. Caller history, live transcripts, and warm transfers keep voice operations from drifting into a second tool.

Voice support workspace with transcript and caller history

Predictable Core and Growth pricing

Base plans start at $7 per seat monthly ($60 annually). AI auto-resolutions are billed monthly at $0.50 each

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Switching from Help Scout