Comparison

Support Oasis vs Hiver

Hiver brings shared inbox tools to Gmail. Support Oasis is a dedicated help desk with AI Agent, voice, and analytics designed for teams ready to move beyond shared labels.

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Support Oasis support workspace compared to Hiver
Why teams move from Hiver

A real help desk, not a Gmail extension

🧱
Structured ticketing

Statuses, priorities, custom fields, SLAs, and reporting that shared Gmail labels cannot match.

🤖
AI Agent on every paid plan

Auto-resolve routine work with confidence thresholds. Drafts and summaries on every ticket.

📞
Voice channel today

Phone support in the same workspace, with transcripts and routing that Hiver does not natively cover.

Feature comparison

Feature
Support Oasis
Hiver
Workspace
Dedicated help desk app
Gmail extension
Ticketing primitives
✅ Statuses, priorities, custom fields, SLAs
Shared labels and basic statuses
AI features
✅ Copilot and AI Agent on every paid plan
Harvey AI, more limited automation
Voice channel
✅ Native voice today
Not natively offered
Live chat
✅ Branded web chat
Limited, often via partner
Pricing structure
Per-seat + $0.50 per AI auto-resolution
Per-user tiered plans
Beyond shared labels

Real ticketing your team can scale on

Statuses, priorities, custom fields, and SLA-aware queues replace shared Gmail labels. Reporting tracks the metrics shared labels cannot.

Support Oasis ticketing workspace
AI in the inbox

Drafts, summaries, and auto-resolution

Copilot drafts on-brand replies and summarizes long threads. AI Agent auto-resolves routine tickets with confidence thresholds and a complete audit log.

AI Copilot and AI Agent inside the support workspace

Predictable Core and Growth pricing

Base plans start at $7 per seat monthly ($60 annually). AI auto-resolutions are billed monthly at $0.50 each

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Switching from Hiver