Comparison

Support Oasis vs Intercom

Intercom popularized in-app messaging. Support Oasis brings chat, tickets, and AI assistance into one queue your team can actually run, without seat sprawl or a separate AI bill.

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Support Oasis vs Intercom comparison overview
Why teams move from Intercom

Cleaner ops, AI included, lower total spend

🧩
Chat plus tickets in one queue

Stop running two products in parallel. One workspace handles chat conversations and email tickets with shared ownership and notes.

🤖
AI on every paid plan

Copilot drafts, summaries, and AI Agent auto-resolution come standard. AI usage is billed only when AI fully resolves a ticket.

💰
Predictable per-seat pricing

Core and Growth plans plus $0.50 per AI auto-resolution, billed monthly. Most teams cut around 50% of Intercom spend on switch.

Feature comparison

Feature
Support Oasis
Intercom
Setup time
Hours with guided checklist
Days to weeks across modules
AI features
✅ Copilot and AI Agent included on every paid plan
⚠️ Fin AI billed separately as add-on
Pricing structure
Core/Growth per-seat plus $0.50 per AI auto-resolution
Per-seat plans plus per-resolution Fin AI
Chat plus tickets
✅ Same queue, shared ownership and notes
✅ Available, often across multiple modules
Voice support
✅ Voice today with caller history and transcripts
Limited or via partners
Shopify integration
✅ Native: orders, refunds, replacements
✅ Available via app
Admin experience
Minimal, with smart defaults
Heavier, especially across products
Total cost
Lower with fewer add-ons
Higher with module and AI usage stacking

Information based on publicly available data and customer feedback. Feature availability may change by plan.

One queue, not two products

Chat plus tickets in the same workspace

Run web chat alongside email tickets without bouncing between modules. Ownership, internal notes, labels, and SLAs follow the conversation across channels.

Shared queue showing chat and email tickets together
AI on every paid plan

Copilot drafts, AI Agent resolves, you stay in control

Copilot writes drafts and summarizes long threads while AI Agent handles routine resolutions. Confidence thresholds, approvals, and audit logs keep humans in the loop.

AI Agent and Copilot inside the support workspace

Predictable Core and Growth pricing

Base plans start at $7 per seat monthly ($60 annually). AI auto-resolutions are billed monthly at $0.50 each

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Switching from Intercom