Support Oasis vs Kustomer
Kustomer takes a CRM-first view of support. Support Oasis is a focused, AI-native help desk that ships in hours and scales without an enterprise rollout.
Faster rollout, AI included, simpler pricing
Connect channels and import users the same day. No enterprise project required to unlock value.
Copilot and AI Agent come standard. Outcome-based pricing means you only pay when AI fully resolves a ticket.
Per-seat plans plus $0.50 per AI auto-resolution. Easier for finance to model than enterprise tier negotiations.
Feature comparison
Live the same day, not after a launch project
Connect email, live chat, or voice with a guided setup checklist. Roles, SLAs, and routing take minutes instead of an enterprise implementation cycle.
Built-in Copilot and AI Agent
Drafts, summaries, and auto-resolution work on every paid plan. Confidence thresholds and approvals keep humans in the loop, with full audit logs by default.
Predictable Core and Growth pricing
Base plans start at $7 per seat monthly ($60 annually). AI auto-resolutions are billed monthly at $0.50 each
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