The challenge
Bebemoss runs lean. Support volume was outpacing the team without a clear path to scale. Past tools required either a consultant for setup or a heavier admin model than a founder-led team could sustain.
The approach
Connected the help center and connected channels in the first day. Turned on AI Copilot drafts immediately so every reply pulled the right product context. Tuned tone to match the brand voice. Reviewed AI drafts daily for the first two weeks to calibrate.
The outcome
Resolution time dropped 48 percent while customer satisfaction lifted 8 percent. The team retained full editorial control over every reply. Support stopped feeling like the founder's full-time job.