Izabela Ersahin
Founder & CEO, Bebemoss
"We needed something our team could actually run. It connected to our docs, started producing solid drafts, and didn't require a consultant. Costs dropped and response times did too."
Freshdesk alternative
An Affordable Freshdesk Alternative with AI Built In
Give your team faster workflows, cleaner automation, and pricing that stays easy to understand.
Everything support teams want from Freshdesk, without the extra overhead.
No credit card requiredCancel anytimeSetup in hours, not weeks
AI included - No extra suite required
Faster setup - Get your team live quickly
Better value - Clear pricing for growing teams
Trusted by
Designed for growing teams that want more value
What growing teams gain after leaving Freshdesk
Teams keep the simplicity they want while getting stronger AI workflows, better visibility, and a clearer path as support volume grows.
Mark Gillenwalters
Director of Operations, Death Wish Coffee
"We moved off a bulky suite and haven't looked back. Everything lands in one place, the routine stuff gets handled, and my team only jumps in when judgment's needed. Cheaper, simpler, less stress."
How much would you save by switching from Freshdesk?
Run your own numbers. Estimates use public list pricing for the comparison.
Move the slider to match your team size.
Include email, chat, and voice tickets.
Most teams reach 50 to 70 percent within the first quarter.
Comparison uses Freshdesk list pricing. Pro plan list price plus typical Freddy Copilot usage.
Estimated monthly savings
$1,136
That is $13,632 per year, or about 62% lower spend.
Support Oasis Growth
8 seats x $12 + 1,200 AI x $0.50
$696/mo
Freshdesk
8 seats x $79 + 1,200 AI x $1.00
$1,832/mo
Numbers are estimates based on public pricing. Your actual cost depends on plan and usage.
Core features
More value than Freshdesk without losing support depth
Support Oasis gives growing teams stronger AI and cleaner operations without turning pricing or setup into a maze of extra layers.
AI Copilot
Give agents built-in drafting, summaries, and next-step guidance without layering on a more complex suite just to get AI help.
AI Agent Automation
Reduce repetitive ticket load with automation that is easy to manage and practical for growing teams with lean admin resources.
Shared Inbox
Keep channels, notes, assignments, and priorities together so the queue stays easier to run as support volume climbs.
Omnichannel Support
Support email and live chat from one queue today with room to expand without rewriting your support process later.
Faster Setup
Get your team live quickly without a long admin project or a complicated rollout plan that slows down adoption.
Visibility and Control
Understand workload, performance, AI impact, and operational risk from one reporting layer instead of stitching tools together.
Pricing comparison
Better value for growing teams that need AI built in
Support Oasis keeps the support stack simple while giving growing teams stronger AI workflows and better pricing clarity.
Annual seat price
$5
Annual plans start at $5 per seat monthly, giving growing teams a cleaner path to upgrade without paying for extra suite layers.
AI auto-resolution usage
$0.50
Use automation where it removes repetitive work most instead of paying to unlock broader packaging before you need it.
Typical setup window
Hours
Connect channels, configure key workflows, and get moving quickly without the same amount of rollout friction.
Clear pricing without extra suite layers
Get stronger automation, faster setup, and cleaner workflows while keeping annual support spend easier to understand and control.
FAQs
Questions teams ask before moving off Freshdesk
The common themes are ease of use, AI depth, migration speed, and whether pricing stays predictable as the team grows.
Is Support Oasis more powerful than Freshdesk for AI workflows?
Yes. Support Oasis is built to give teams stronger built-in Copilot and automation workflows without requiring a more complicated stack.
Can we keep the simplicity our team likes today?
That is the goal. The product is designed to stay easy to run while giving teams more workflow depth as volume and complexity increase.
How fast can we switch from Freshdesk?
Most teams can move quickly. Support Oasis is designed for guided rollout so you can stand up channels and key workflows without a long transition.
How does pricing stay predictable as we grow?
The pricing model stays easier to follow: lower annual seat cost, clear automation pricing, and fewer bundle decisions as your team expands.